Guides for Shopify stores
Practical answers to the questions shop owners ask about customer support on WhatsApp, Instagram and email.
Practical guides
- How to connect WhatsApp to your Shopify storeThe three ways to offer WhatsApp to your customers, what each one can and cannot do, and how to choose.5 min read
- "Where is my order?": how to answer it less often, and fasterFive practical steps for the question every online shop gets most, from tracking emails to order updates on WhatsApp.4 min read
- Sharing customer support in a small team, without missing messagesWhen two or three people answer WhatsApp, Instagram and email for the same shop: who replies, how not to answer twice, and how to keep track.4 min read
Gatwyn compared
- A Gorgias alternative for small Shopify stores: Gatwyn and Gorgias comparedHow Gatwyn and Gorgias differ on pricing, channels, AI and language, and when Gorgias is the better choice.4 min read
- A Zendesk alternative for small Shopify stores: Gatwyn and Zendesk comparedHow Gatwyn and Zendesk differ on price, WhatsApp, Shopify orders and AI, and when Zendesk is the better choice.4 min read
- A Tidio alternative for Shopify teams: Gatwyn and Tidio comparedHow Gatwyn and Tidio differ on pricing, WhatsApp, Shopify orders and AI, and when Tidio is the better choice.4 min read
- A Freshdesk alternative for Shopify stores: Gatwyn and Freshdesk comparedHow Gatwyn and Freshdesk differ on price, WhatsApp, Shopify orders and AI, and when Freshdesk is the better choice.4 min read