Refund policy

Gatwyn is sold by Paddle, our reseller and merchant of record. Paddle takes the payment, charges the tax and issues the invoice, so refunds are paid back by Paddle, to the payment method used.

Before you pay

• Every new workspace starts with a free trial, and no card is asked for.
• During the free beta, pilot shops use Gatwyn at no cost and are never charged.

Cancelling

An owner can cancel the subscription at any time from Billing, through Paddle’s customer portal (“Payment method, invoices and cancellation”). The plan then stays active until the end of the period already paid for, and is not renewed.

Refunds

Refund requests are handled under Paddle’s buyer terms, which every Paddle checkout and receipt links to. Write to info@gatea1.com or reply to Paddle’s receipt email, with the workspace and the invoice number. Our own terms for refunds on monthly and yearly plans will be published on this page before paid plans open.

Contact

GATE A1 Limited, Unit 506, 5/F., New World Tower 1, 18 Queen's Road Central, Central, Hong Kong. Business Registration No. 74766901. Company No. 3224433. info@gatea1.com. See also the terms of service.