One shared inbox for WhatsApp, Instagram, Messenger, email and your website chat, with the Shopify order beside every conversation and Pilot drafting replies or answering on its own where you allow it.
Sample data. Gatwyn is in free beta: each module below says exactly where it stands, and the channels that wait on Meta’s approval open as soon as it arrives.
A customer writes to a shop on WhatsApp about a parcel marked delivered. In Gatwyn the same message arrives with the Shopify order beside it, and Pilot has drafted a reply for the team to send.
The product
The queue on the left, the conversation in the middle, the customer and their order on the right. Every conversation has an owner and a deadline, and the most urgent ones say so.
Sample data
A preview of the Gatwyn inbox with sample data: the list of conversations on the left, a conversation with a customer in the middle, and on the right the customer, their Shopify order and a reply Pilot has drafted.
Inbox
Marco Rinaldi
Sofia RicciInternal note · never sent
Sorry, Marco! The courier scanned the wrong address. We’ve opened a claim and will reship today if it doesn’t turn up.
Order #48213
Linen shirt · €59.00
Shopify · marked delivered 09:12
Pilot
Pilot reads the conversation, your published articles and the customer’s Shopify orders, and prepares the answer. You choose whether it drafts for your team or answers by itself, and it hands over when it isn’t sure.
A reply ready in one click, written from your own help articles. Send it, edit it or ask again.
When the articles don’t cover the question, Pilot passes the conversation to a person instead of guessing.
For customers verified on WhatsApp, Pilot can answer “where is my order?” from Shopify’s tracking.
In free beta on Google Gemini, run in the EU (Belgium). Every draft names the articles it used, and nothing is sent without a person unless you switch automatic answers on.
The modules
Here is exactly where each one stands today. “Free beta” means it works and our first shops are using it with us; “Coming” means it is built and waits on an approval we have asked for.
Gatwyn Inbox
Free betaCore
One shared inbox for the whole team: an owner, a status and a priority on every conversation, internal notes, saved replies and a customer profile with every conversation.
Free beta with email, the website chat, contact forms, WhatsApp, Instagram and Messenger, with Meta’s reply windows enforced. During the beta the three Meta channels connect through your shop’s own Meta app, which we set up with you.
Gatwyn Pilot
Free betaDifferentiator
An AI agent that answers recurring questions from your own published articles, hands over to a person when it should, and summarises conversations for your team.
Free beta: reply drafts, answers sent on their own with hand-off, and summaries, on Google Gemini run in the EU (Belgium).
Gatwyn Broadcast
Free betaRevenue
Approved WhatsApp templates and campaigns to customers who agreed to marketing, with opt-outs honoured.
Free beta: templates, consent and campaigns within Meta’s limits, through your shop’s own Meta app, which we set up with you.
Gatwyn Pulse
Free betaInsight
Response times, service-level targets, satisfaction, volumes and campaign results in one view.
Free beta: reports with a comparison to the previous period, satisfaction surveys and a CSV export.
Gatwyn Bridge
Free betaEcosystem
Your Shopify orders beside every conversation, so the customer’s context is right there.
Free beta: Shopify orders and tracking in the conversation, through a private Shopify app made for your store, which we set up with you. Other integrations are not built yet.
The boundary
Most tools treat this as a styling detail. Gatwyn writes the rule into the database: a note can never be stored as though a customer wrote it, and it is never emailed or sent. Notes wear one colour, plum, used nowhere a customer can see.
Every workspace is separated inside the database too, and every assignment, reply and role change lands in an audit log.
Pricing
Prices exclude VAT. Paying for a year up front costs about 17% less than paying monthly: two months free. During the free beta our pilot shops use Gatwyn at no cost; paid plans open after it. Payment will be handled by Paddle, our reseller, which issues the invoices. WhatsApp conversation fees are charged by Meta directly, at Meta’s rates, on top of Gatwyn’s price.
For small teams that want every message answered.
€15per agent
per month
Billed €180 a year per agent
You save €36 per agent a year
Inbox
For teams that want AI help and campaigns.
€35per agent
per month
Billed €420 a year per agent
You save €84 per agent a year
Inbox + Pilot + Broadcast
For brands that sell on Shopify and want the numbers.
€69per agent
per month
Billed €828 a year per agent
You save €168 per agent a year
Everything, plus Bridge and Pulse
A custom contract, a data processing agreement, invoicing on your terms and help through your security review. Priced on request.
We are looking for a few shops to use Gatwyn free during the beta and tell us what to improve. Or look around the demo first.
Early access
We are opening Gatwyn to a small group of online shops first. Leave your details and we will write to you personally.